Too many workplace investigations create zero effective actions
Traditional investigations don’t work
Traditional investigation methods typically lead to one or all of these scenarios:
- A worker is disciplined
- A worker or an entire team goes through the same training regime
- A new toolbox is developed and rolled out to everyone
Where is the depth? Where is the innovation? When will the blame game be scrapped?
Unless organisations go beyond superficial root causes and identify systemic issues, corrective actions will not be effective.
Dig deep into the ‘why’
To identify systemic issues, you need to dig beyond the simple explanation.
- If a worker didn’t get the right training, why didn’t they?
- If workers don’t have the right equipment, why don’t they?
Systemic issues exist in our foundational systems; risk management, change management, resourcing, planning, maintenance strategies etc.
It’s time to investigate differently
Transition your investigations
- From prevent reoccurrence to learn and reduce risk
- From investigate the incident to learn about that work
- From select root causes to identify risks
- From superficial organisational issues to systemic organisational issues
- From corrective actions to goal based recommendations
We can help you incorporate this learning approach through our training programs.
Or we could simply come in and conduct an independent investigation and facilitate your entire process for you.
What participants say
“Mark and the team at Investigations Differently have had a significant involvement in the evaluation and improvement of key processes within the Mitchell Services business over the past 3-5 years. We have used their expertise in investigations to completely change not only how we investigate, but how we as a business learn from events and from normal work. Investigations Differently significantly bolstered our processes to be more tailored towards an operations and people focus rather than pure compliance, however this work also allowed us to maintain our ISO certification.”