We offer a range of investigation services utilising Blueline InvestigationTM methodology. Our Blueline InvestigationTM methodology is based on the research, knowledge and understanding from leaders in safety thinking and innovation, including Eric Hollnagel, Sidney Dekker, Todd Conklin, Drew Rae and Bob Edwards.
Our Executive Director Mark Alston, has worked on investigations for a diverse range of organisations including BHP, Rio Tinto, Macmahon Holdings, CQMS Razer, and Mitchell Services.
Mark has utilised root cause analysis methods including TapRoot©, ICAM©, 5 Whys and Essential Factors© to investigate workplace incidents over the past 15 years. Traditional investigation methods that employ a linear framework are unable to consistently identify true systemic organisational issues and lead to poor investigation outcomes and ineffective corrective actions.
At Investigations Differently, we take a fresh approach to workplace investigations training. Our investigations focus on learning from “normal work” with our approach utilising a combination of contemporary safety theory including Safety I Safety II, the principles of Human Organisational Performance (HOP), Safety Differently and Resilience Engineering.
We focus on discovering the context and systems of work that enable an event. This ‘new view’ approach to workplace investigations, shifts the traditional approach to investigations:
- From prevent re-occurrence to learn and improve
- From investigate the incident to learn about that work
- From select root causes to identify risks
- From superficial organisational issues to systemic organisational issues
- From corrective actions to reducing systemic risk & replicate success