Investigations Differently – provided tools to better gain the information required to not only address the issues surrounding an event, but identify systemic issues that can be addressed to prevent similar events from occurring in the future.
Facilitation was engaging, used real life experiences and examples, to engage students. Practical exercises targeted relevant subjects for the audience, to better meet outcomes.
Mathew PowerRoyal Australian Airforce
Thank you for delivering a great course. I’m pleased I was able to participate in the face-to-face sessions.
My way of thinking and acceptance of the practices we have at Sims was certainly challenged.
Mark, I think your delivery style is very relatable and the examples you gave throughout the course helped me to understand the content.
It was a pleasure to participate.
Rosa ManiheraSHECS Coordinator
Definitely made me think differently about investigations and how they are currently conducted.
I liked the effort you have put in to learn how our organisation operates and make your content relevant to us – very engaging.
Andrew ShaplandRoyal Australian Air Force
Course facilitator was very knowledgeable and was able to relate to our workplace and he understood our current constraints.
Jason GoffRoyal Australian Air Force
Excellent. I wasn’t sure what to expect but the content was really interesting and totally relevant – presented in a way that resonated to everyone on the course.
Jenny CrossWEL Networks
Easy and clear delivery style. Mark kept it relaxed, entertaining while delivering a lot of content.
I wasn’t sure what to expect, but I did enjoy the course, the content , and delivery. For me, I learnt about new mindsets, eg. no blame, and not focusing on where we went wrong, but looking deeper into systemic issues that may exist.
Gareth HoughtingWEL Networks
Mark and the team at Investigations Differently have had a significant involvement in the evaluation and improvement of key processes within the Mitchell Services business over the past 3-5 years. We have used their expertise in investigations to completely change not only how we investigate, but how we as a business learn from events and from normal work. Investigations Differently significantly bolstered our processes to be more tailored towards an operations and people focus rather than pure compliance, however this work also allowed us to maintain our ISO certification.
Josh BryantGeneral Manager, People and Risk
I felt the content of training exceeded my expectations. When being told I was doing an investigation course Online I prepared myself for plain text book exercises. I was pleasantly surprise with my group environment and the contents being used in the training sessions.
I felt the workshop was very informative and Mark was extremely knowledgeable on our subject. Truly enjoyed how Mark made us laugh often and had us engaged throughout the course. Completed this course with new tools to assist with investigations and reporting.
Vickie MellingWHS Document and System Administration
The training was not what I was expecting. I had a pre conceived notion that it was going to focus on the actual implementation of the blue line methodology and the incident investigation. It actually exceeded my expectations, in that it focussed on the critical thinking skills and change in perception from a blame/fault ideology to an understanding of why people make mistakes. Without understanding the work being performed, you can not understand the factors influencing decisions made in the course of that work. I will be applying these learnings going forward, with a focus on looking for systemic issues that affect work as done.
This workshop was delivered via Teams, I would have loved to have been able to attend a session in person.
Found it to challenged my perceptions, giving much to think about when investigating incidents and indeed observing and understanding work. Thoroughly enjoyed it.
John HollyWHS Officer
I highly recommend this class for your teams to check out as we learnt heaps and Mark Alston was a great facilitator and challenged conventional thinking around risk assessment.
Tim FitchSenior HSE Advisor
Mark took our team (at Urban Utilities) through the Risk Assessment masterclass and it was a game changer for our team.
Tony McConachiePrincipal Business Process & Change
Highly recommend for anyone who is looking for a reinvigoration of risk assessment and great discussion on how to get true value – to focus on what is important when applying risk management strategies.
Stacey HainesSafety Advisor
I have genuine interest in lessons learned from ‘near miss’, interview techniques, and language to remove judgment from investigations which were covered during the workshop.
The “Work-As-Normal” approach was helpful to understand and practice, and the opportunity to use breakout rooms to practice with colleagues was helpful and interesting for me.
The facilitator used an engaging style to present the workshop, and I understand that this can be difficult during virtual means.
Lisa SpongWestern Health
Provided me with a different way of evaluating the investigations we do to make them more effective and meaningful.
Smruti GearyWestern Health
My expectations were low. I was unsure of my place in the training, but I am sure now that I will be far better at my job after this training.